For an optimal experience with Eatatmetos, please read through our FAQs. If you have any queries, please reach out to us at: or call us at: 070808 06691 | Store: 0522 4343001

Is there GST?

Goods and Service Tax (GST) is an indirect tax levied on the supply of goods and services. This law has replaced many indirect tax laws that previously existed in India. … Under the GST regime, the tax is levied at every point of sale.

Will I be able to order more than one of the same item?

Once you find the item you’re looking for, click Add to Cart on any item’s product details page. If you wish to add more than one item to your order, enter a new search term in the search box or click the tab to return to our home page. Click here for more information about using the shopping cart.

Can I edit my order once it is placed? Can I even cancel it?

Unfortunately, once an order is placed, we can not cancel, update or amend it.
In the event you have made a mistake, the order will be dispatched and delivered to the address indicated on the order confirmation. Once you have received your order you may lodge a return request via your Catch account. Additional shipping fees may apply. To read more about requesting a return, Click Here.

Do I have to necessarily register to shop on Eatatmetos?

Registration Improves the Online Shopping Experience.
there are three significant benefits available to your registered users:
(a) better customer service on every order.
(b) improved on-site recommendations and merchandising.
(c) faster checkout on subsequent orders.
When customers register on your site, they are stepping into the fast lane for all future checkouts. To make this point, consider just one feature registration enables: customer address books.
When a returning shopper checks out on eatatmetos — which requires all users to register — that user does not necessarily need to enter an address or even payment card information. Simply confirm the purchase and you’re done.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are the modes of payment?

You can pay for your order on using your credit and debit cards online.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded the according to the Return Policy.

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit the amount percentage of your order value according to the Return Policy.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery. Please note that we do same day delivery in Bangalore,Hyderabad,Delhi-NCR,Mumbai, Pune & Chennai.

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.